Student Administration

RECORDS: The school will retain permanent files for 10 years after completion on each student and will include the grade point average, class attendance, externship evaluations, starting and graduation dates, and any other pertinent information.

GRADE REPORTS:
The school will issue a transcript of grades at the end of the training period. Each student is entitled to one copy of his/her transcript provided the tuition account has been satisfied.

COMPLAINT PROCEDURE:
From time to time circumstances will arise where a student wishes to sit down with the school director and discuss a problem or complaint. Students should feel free to see the director to make an appointment for a convenient time where concerns can be discussed. The school director will remain readily available to students.

If, after discussing your complaint with the school director, you still feel that your complaint has not been resolved, you may follow the review procedures listed below:



1. Write a complete description of your complaint and present it 
to the school director



2. Within ten days of receiving your written complaint, the school
director will appoint a review board consisting of the school
director, one instructor, and one student.


3. The review board will meet within five business days of its
appointment and review the written complaint as well as meet
with the complainant.



4. The review board will issue a decision within ten days of the
final hearing on a particular complaint. The decision of the
review board will be final.



NOTICE: IF THE STUDENT IS NOT SATISFIED WITH THE RESULTS OF THE ABOVE PROCEDURE, THE STUDENT MAY CONTACT THE A REPRESENTATIVE OF THE BUREAU FOR PRIVATE POSTSECONDARY AND VOCATIONAL EDUCATION AT THE ADDRESS LISTED BELOW.

Education Bureau for Private Postsecondary and Vocational 
400 R Street, Suite 5000
Sacramento, CA 95814-3517
(916) 445-3427